Since 1968, Pioneer has been the leading landscape and hardscape supplier in the southwest United States, offering hundreds of products like decorative rock, boulders, sand, mulch, artificial turf, flagstone, pavers, and more to both DIYers and landscape professionals. Pioneer operates 34 retail stores, multiple production facilities, and a fleet of over 250 trucks throughout Arizona and Colorado.
''Our mission is to be the go-to for landscape products for every project, and through our convenient distribution options, and unparalleled customer service, make it easy for our customers to get the job done.''
Client's main pain point during exponential business growth was an old and outdated ERP. They risked a complete shutdown of all operations with a poorly configured system. That is when Tenging's team convinced Pioneer they could handle even the most demanding technical challenges.
The Solution
We have built an entire ecosystem to match Pioneer's complex ERP requirements – one after another. One after another, we introduced Web Point Of Sale, the CSR app and then the e-commerce website API as well as the mobile app. All these web apps are connected to Microsoft Dynamics and LS Retail – we call it Unified Commerce. Nonetheless, all four sales channels were improved by these new apps in under two years.
Under the hood, it's an ecosystem of Web Apps. We did our best to build a solution with cross-device compatibility & intuitive UI.
Benefits of Web-Apps
Pioneer has an ecosystem of new applications to make use of : Web Point of Sale, e-Commerce website, Customer Success Representative application, Dispatch system and more :
- They can manage all of their stores from a central place, including inventory, store hours & descriptions, pickup days.
- They can calculate freight for all orders, using freight calculation API.
- They are in control of stock replenishment.
- They use an enhanced version of Web POS that allows employees to check item availability, add tax based on store's area, print picking & packing labels.
- They have decreased transaction time.
- Customers can choose from a variety of delivery and pickup options.
- The new system has freed up staff, giving them the time to be more attentive to customer needs, significantly improving both customer and employee satisfaction.
- They have access to reliable business information.
''Although it was vital to simplify and customize the user interface across all staff-facing applications and reduce order processing time – by tweaking out-of-the-box LS Retail solutions to fulfil the requirements, Tenging has exceeded our expectations'', says Scott Lawson, VP of IT & Digital Transformation.
Chief of Marketing : Mar 20, 2023 5:01:44 AM