We are currently searching for a Dynamics NAV/Business Central Support Consultant to join our Customer Service team. The main mission of this role is to triage and solve client problems. Customer Service is often the entry point for our clients to report problems or initiate work requests, and our Customer Service team is front-line critical in the overall experience and satisfaction of each client. Tenging prides itself on delivering clients with amazing services which is a critical focus of our Customer Service team.
As a member of the Tenging's Customer Service team, you will be working with our clients to evaluate and resolve issues associated with their Microsoft Dynamics NAV/BC system. The issues reported to the customer service team might be related to software applications or hardware and include all versions of Microsoft Dynamics NAV and Business Central. The successful candidate for this role will work with clients to narrow down the area of concern and resolve the problem, if possible, or work with other Tenging team members to resolve the problem.
Specifically, the Support Consultant is accountable for:
- Delivering NAV/BC functional and technical services to our clients
- Resolving, monitoring, and following-up on tickets with appropriate urgency
- Coordinating and engaging other NAV/BC functionality experts on resolving complex issues or requests, ensuring timely communication with the client at all times
- Publishing and updating knowledge-based articles
This role requires someone with not only excellent customer service skills but also a strong attention to detail, good decision-making & analytical skills, and the ability to communicate clearly and professionally. 2-4 years of experience with Microsoft Dynamics NAV/BC hands-on implementation or support. Candidates with experience working with other EDI, Shipping & Receiving solutions as well as exposure to various add-ons are also a plus!
In addition to providing world-class customer service for our customers, the successful candidate for this role must align well with our very defined, active, and dynamic organizational culture. Tenging is not your typical company, culture, or business environment, so we seek candidates that are ready for a significant change and opportunity.
HR manager : Apr 13, 2023 9:54:30 AM