Tokyo Sushi

Written by Chief of Marketing | Mar 5, 2023 10:00:03 AM

Since opening its first restaurant in Iceland in 2011, Tokyo Sushi has become one of the country’s most popular sushi destinations. Now a successful chain with 17 locations, Tokyo Sushi offers a vibrant selection of sushi, hot food, party platters, and more. With Tenging's help, Tokyo Sushi digitized their food ordering processes - obtaining new PoS, self-service kiosks, QR-based menus & e-commerce website.

Tokyo Sushi runs two stand-alone restaurants where customers can eat in or take out. They also supply a total of 14 supermarkets everyday with take-away options. To serve customers even better, they run their own sushi kiosks branded Little Tokyo, where customers can order fresh sushi from the kitchen.

As their operations expanded, Tokyo Sushi realized that they had outgrown their software setup. Before implementing LS Central, the company used many different software solutions, and they found it impossible to consolidate data. Tokyo Sushi started researching a comprehensive solution that could support their operations.

The solution

We recommended LS Central for restaurants, a unified restaurant software that extends Microsoft Dynamics 365 Business Central ERP with F&B specific functionality. LS Central for restaurants is a unified solution that covers restaurant processes, retail sales, inventory, back office and member management within a single platform.

Tokyo Sushi took advantage of the slowdown caused by the Covid-19 pandemic to implement LS Central & we managed to deploy the new solution in record time, and in time for the restaurants reopening to guests.

Benefits of LS Central

Tokyo Sushi now has a powerful & scalable solution that has touched upon all important parts of their business - customer service department, client-facing staff at the pickup stores, management and even the lorry drivers.

They can manage all of their locations from a central place, where they can edit menus, prices, and keep track of activity in real time.
They can manage recipes across the organization effectively.
They can let restaurant guests place their order on self-service kiosks which run on LS Central software.
They can offer online orders on the eCommerce using the same software.
They have decreased transaction time.
The Kitchen Display System (KDS) speeds up production time, and enables kitchen staff to prioritize orders according to whether it is an eat-in or takeaway order and how busy the kitchen is.
Customers can choose from a variety of delivery and ordering options.
The new system has freed up staff, giving them the time to be more attentive to customer needs, significantly improving both customer and employee satisfaction.
They have access to reliable business information.

Tokyo Sushi feels the investment in new technology was worth it. “Tenging provided us with one unified solution, covering restaurants, our eCommerce with web orders, self-service kiosks, and member management. And it did not require us to do any integrations,” says Sigridur Maria Hilmarsdottir, Chief of Customer Service at Tokyo Sushi.

Having experienced the benefits of digital transformation, Tokyo Sushi is keen to continue that journey. Supported by Tenging and LS Central, they know they will be able to open new outlets easily and quickly.

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